General Conditions of Sale - Conditions After Sales Service
www.audio-hd.fr is a service of YAGES SASU
The head office :
16 Envermeu Road
76370 Neuville les Dieppe
RCS Dieppe: 817869605 00011
These conditions apply to the products sold on the website www.audio-hd.fr
It is hereby specified that the present conditions exclusively govern the sales, by YAGES SAS (Registered office: 16 Roads of Envermeu 76370 Neuville the Dieppe RCS Dieppe: 817869605 00011) of products and high-end audio equipment (brands presented on the site ) to a particular and professional clientele.
Only products whose prices are displayed will be sold on the HD audio platform. For any other product, we thank you for contacting the sales manager.
Article 1 - Price
1.1 - The prices of our products are indicated in euros all taxes included (VAT + other taxes, eco-participation ...).
1.2 - In case of order to a country other than metropolitan France you are the importer of the product (s) concerned. For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the purview of Yages SAS. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities. Audio-HD will make the customs declaration documents in accordance with the rules of the destination country.
1.3 - YAGES SAS reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of your validation of order and its payment.
Article 2 - Order
You can order:
On the Internet: www.audio-hd.fr.
By phone at 0033-781377098. Monday to Saturday from 9h to 19h30
Article 3 - Validation of your order
You declare to have read and accepted these Terms of Sale before placing your order. Validation of your order and payment is therefore acceptance of these Terms and Conditions.
Article 4 - Availability
Our product offers are valid as long as they are visible on the site, within the limits of available stocks excluding promotional operations mentioned as such on the sites and according to the stocks available from our partners manufacturers / importers.
Without prior information from our partners about possible unavailability of product, it is possible that an availability posted on the site is wrong. Do not hesitate to contact us for any verification before purchase.
In the event of unavailability of product after placing your order, we will notify you by email. With your agreement, Your order may be canceled and the bank debit will be refunded.
In the event that one of our products is unavailable for any reason whatsoever, we will offer a product at least equivalent to honor your order. If accepted, the sales rate will be adapted to the new order defined and accepted.
Article 5 - Delivery
5.1 - General
The products are delivered to the delivery address that you indicated during the ordering process, except for delivery restrictions indicated in the heading "Terms of delivery", within the deadline indicated on the page of validation of the order by the customer .
The delivery time corresponds to the shipping time indicated on the item sheet plus the processing and delivery time.
When you order several products at the same time and they have different delivery times, the delivery time of the order is based on the furthest delay. YAGES SAS reserves the right to split shipments. Participation in processing and shipping costs will only be charged for one shipment.
In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. In case of late delivery, we will offer you by email a new delivery time.
In any case, in accordance with the legal provisions, in the event of late delivery, you have the possibility to resolve the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. In this case, if you have received the product, after your cancellation, we will refund the product and the costs "go" under the conditions of Article L 138-3 of the Consumer Code.
We also invite you to regularly check your order tracking and to contact customer service for any questions or problems. The contact number of our customer service is indicated on the website audio-hd.fr and in the email confirmation of order that you will receive after validation of your order, and accessible in your page "My Account"; to do this you just have to login using your e-mail address and your password.
We remind you that when you (or a third party designated by you) physically take possession of the products ordered, the risk of loss or damage to the products will be transferred.
5.2 - Reservations
You must notify the carrier and YAGES SAS all reservations about the delivered product (for example: damaged package, already open ...).
Article 6 - Payment
We remind you that the fact of validating your order implies the obligation to your charge to pay the indicated price. The payment of your purchases can be made according to the means of payment accepted by YAGES SAS indicated in the heading "Means of payment".
The debit of the card is made at the time of the validation of the order and the products shipped after verification of the good receipt of the order.
Article 7 - Security
Our site is subject to an SSL type security system in accordance with the protocols available from our host
Article 8 - Right of withdrawal
8.1 - Legal delay of the right of withdrawal
In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. After communication of your decision to exercise your right of withdrawal within this period of 14 days, you have another period of 14 days to return the product or products concerned by the withdrawal.
8.2 Conditions of exercise of the right of withdrawal
In case of exercise of the right of withdrawal, only the price of the product (s) purchased and the shipping costs will be refunded, the return costs are your responsibility.
Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their re-marketing in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. In case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the product, your responsibility can be engaged.
To exercise your right of withdrawal, in accordance with the legal provisions, you will find below in Appendix 2 the standard form of withdrawal to send to the following address: YAGES SAS, 16 Charles Nicolle Avenue 76370 Neuville Dieppe - France. You may exercise your right of withdrawal by any means and in particular by post or email expressing your desire to retract without any ambiguity, and mentioning the order concerned by this retraction. Following this, we will send you an approval number validating the exercise of your right of withdrawal. This approval number must accompany a copy of your original invoice, so that the returned package is accepted and supported.
Once the form or the declaration of retraction sent to YAGES SAS at the latest within 14 days of receipt of your order, you must return the product (s) concerned to YAGES SAS directly to its head office, within a reasonable time and, at the latest, within 7 days from the sending of the form or the declaration of retraction to YAGES.
We remind you that the cost of return are your responsibility.
To get an estimate of your return fees from France:
1. Go to Chronopost's website at this address.
2. Click on "PRACTICAL PRICES AT POINTS OF SALE (Post Offices and Chronopost Agencies)"
This return charge estimate does not bind YAGES SAS. The price to pay for returning your product may vary depending on the carrier you have chosen to return your product.
8.3 - Return address
It is essential to obtain a registration number of the company YAGES before any return shipment, so that the article is taken into account by the company. We invite you to contact customer service in advance to obtain this approval number.
8.4 - Refund
In case of exercise of the right of withdrawal, YAGES will refund the sums paid no later than 14 days from the date on which YAGES is informed of your decision to retract and using the same means of payment as used for the order (except your express agreement for a refund by another means of payment). The refund can be validated following receipt of the goods in return. This refund date may be deferred until product recovery or until you have provided proof of shipment of the product.
Article 9 - Guarantees
9.1 - Conformity of products
In accordance with the provisions of the legal guarantees of conformity and latent defects (referred to in the box below and whose texts are specified in Appendix 1 of these conditions), we refund or we exchange the products apparently defective or not corresponding at your command. If you request a refund, please contact us.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...). The shipping costs will be refunded on the basis of the invoiced rate and the return costs will be refunded upon presentation of receipts.
The legal guarantee of conformity applies regardless of the commercial guarantee that may possibly cover your property. It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction the selling price in accordance with Article 1644 of the Civil Code.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 8.
9.2 Commercial warranty and after-sales service on technical products:
To benefit from any commercial guarantees on your product, it is imperative to keep the invoice for the purchase of the product.
Attention: The invoice for the purchase of the product is a guarantee and a certificate of clearance.
No duplicate will be issued. Our products are intended for individuals for family use and benefit (if specified on the invoice) of a total guarantee (parts and labor) for the duration mentioned on the original invoice excluding:
- damage caused by an external cause: lightning, shock, excessive pressure, presence of water and / or sand and / or dust, accident, fluctuation of current, computer virus, oxidation, and more generally all foreign bodies to the apparatus as well as resulting from abnormal use or contrary to the manufacturer's instructions (as mentioned in the instructions provided);
Article 10 - Customer Service
For any information or question, our customer service is at your disposal.
For a follow-up of order, for the exercise of the right of retraction or to make play the legal warranties or the commercial guarantees: We are available by email, Phone ... as indicated in the order confirmation email and accessible on your page « My account " ; to do this you just have to login using your e-mail address and your password.
Article 11 - Liability
The proposed products comply with the French legislation in force. The responsibility of YAGES SAS can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a title or a product). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want additional information. Do not hesitate to contact us by phone or email. YAGES is only responsible for the content of the pages it publishes.
In case of purchases in a professional capacity, YAGES SAS will incur no liability for any indirect damages due to the present, loss of exploitation, loss of profit, loss of chance, damages or expenses, which could occur due to the fact purchase of products. We remind you that it is prudent to proceed with the backup of the data contained in the products purchased. YAGES SAS can not be responsible for any loss of data, files or damage defined in the previous paragraph. The total or partial impossibility to use the products, in particular due to incompatibility of material, can not give rise to any compensation or reimbursement or questioning of the liability YAGES SAS.
Our products have performance compatible with professional uses even if YAGES SAS is not intended to sell to professionals through the website. YAGES SAS can not therefore be held liable for any loss whatsoever resulting from a professional activity. Similarly YAGES can not in any case be liable for damage resulting from misuse of the device by the customer.
Article 12 - Applicable Law - Disputes - Claims Processing
This information is subject to French law. The language of this text is the French language.
For any complaint please contact customer service at the following address customer service - 16 route d'Envermeu 76370 Neuville les Dieppe - France
In case of dispute, the French courts will be competent.
Article 13 - Personal data
Personal information and personal data about you are necessary for the management of your order and our commercial relations. They can be passed on to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.
In accordance with the Data Protection Act of January 6, 1978, you have a right of access and rectification and opposition to personal data about you. Just write to us by email or by mail to YAGES SAS, Customer Service, 16 route d'Envermeu 76370 Neuville les Dieppe - France, indicating your last name, first name, e-mail address and if possible your customer reference.
Existence of a list of opposition to canvassing telephone: If your phone number is collected during the creation of your account or the placing of your order, we inform you that your phone number will be used only for the good execution of your orders or to contact you to offer you new services.
Last updated: August 13, 2018
Article L211-4 Consumer Code
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.
Article L211-5 Consumer Code
To be in conformity with the contract, the property must:
1. Be fit for the customary use of a similar good and, where applicable:
correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model
present the qualities that a buyer may legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labeling
2. Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
Article L211-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L. 211-16 Code of Consumption
When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him during the acquisition or the repair of a movable property, a restoration covered by the guarantee, any period of immobilization d at least seven days is added to the duration of the warranty that remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 Civil Code
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which renders it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price if he had known them.
Article 1648 paragraph 1 Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
Annex 2 - Retraction Form
Please complete and return this form only if you wish to retract your order placed on audio-hd.fr (products sold and shipped by Audio-HD / Yages SASU) - except exclusions or limitations to the exercise of the right of withdrawal following the applicable General Terms and Conditions of Sale.
For the attention of YAGES SAS - customer service - 16 route d'Envermeu 76370 Neuville les Dieppe - France.
I hereby notify you of my withdrawal from the contract for the sale of the property below:
Ordered on ........................................................................ ..
Withdrawing on ........................................................................ ..
Order number: ........................................................................ ..
Store of withdrawal ........................................................................ ..
Name of the consumer (s): ........................................................................ ..
Address of the consumer (s): ........................................................................ ..
Signature of the consumer (s) (only in case of notification of this form on
paper): ........................................................................ ..
Date: ........................................................................ ..