Terms of Sales
www.audio-hd.fr is a service of YAGES SASU
5 Avenue Charles Nicolle
76370 Neuville les Dieppe
RCS Dieppe: 817869605 00011
These conditions apply to the products sold on the website https://www.audio-hd.fr/
It is hereby specified that the present conditions exclusively govern the sales, by Yages SASU (5 Avenue Charles Nicolle 76370 Neuville the Dieppe RCS Dieppe: 817869605 00011) of products and high-end audio equipment (brands presented on the site ).
Only products whose prices are displayed will be sold on the HD audio platform. For any other product, we thank you for contacting the sales manager.
Article 1 - Price
1.1 - The prices of the products are indicated in euros all taxes included (VAT + other taxes ...) for the sales delivered in European Union and the prices of the products are indicated in euros without taxes for any other country (except European Union).
1.2 - For a delivery outside the European Union, the customer will have to pay the customs duties and other taxes due for the importation of products in the territory of delivery.
Similarly, the customer agrees to pay the freight forwarder or carrier customs duties and other taxes possibly due for the importation of products in the country of the delivery address.
1.3 - Yages SASU reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of your validation of order and its payment.
Article 2 - Order
You can order:
On the Internet: https://www.audio-hd.fr/
By phone at 0033-781377098.
Article 3 - Validation of your order
Your order will be confirmed by email within 24 hours, after validation of your payment.
Article 4 - Availability
Without prior information from our partners about possible unavailability of product, it is possible that an availability posted on the site is wrong. Do not hesitate to contact us for any verification before purchase.
In the event of unavailability of product after placing your order, we will notify you by email. With your agreement, Your order may be canceled and the bank debit will be refunded.
In the event that one of our products is unavailable for any reason whatsoever, we will offer a product at least equivalent to honor your order. If accepted, the sales rate will be adapted to the new order defined and accepted.
Article 5 - Delivery
5.1 - General
The products are delivered to the delivery address that you indicated during the ordering process, except for delivery restrictions indicated in the heading "Terms of delivery", within the deadline indicated on the page of validation of the order by the customer .
The delivery time corresponds to the shipping time indicated on the item sheet plus the processing and delivery time.
When you order several products at the same time and they have different delivery times, the delivery time of the order is based on the furthest delay. Yages SASU reserves the right to split shipments. Participation in processing and shipping costs will only be charged for one shipment.
In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. In case of late delivery, we will offer you by email a new delivery time.
In any case, in accordance with the legal provisions, in the event of late delivery, you have the possibility to resolve the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. In this case, if you have received the product, after your cancellation, we will refund the product and the costs "go" under the conditions of Article L 138-3 of the Consumer Code.
We also invite you to regularly check your order tracking and to contact customer service for any questions or problems. The contact number of our customer service is indicated on the website audio-hd.fr and in the email confirmation of order that you will receive after validation of your order, and accessible in your page "My Account"; to do this you just have to login using your e-mail address and your password.
We remind you that when you (or a third party designated by you) physically take possession of the products ordered, the risk of loss or damage to the products will be transferred.
5.2 - Reservations
You must notify the carrier and Yages SASU all reservations about the delivered product (for example: damaged package, already open ...).
Article 6 - Payment
We remind you that the fact of validating your order implies the obligation to your charge to pay the indicated price. The payment of your purchases can be made according to the means of payment accepted by Yages SASU indicated in the heading "Means of payment".
The debit of the card is made at the time of the validation of the order and the products shipped after verification of the good receipt of the order.
Article 7 - Security
Our site is subject to an SSL type security system in accordance with the protocols available from our host
Article 8 - Right of withdrawal
8.1 - Legal delay of the right of withdrawal
In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. After communication of your decision to exercise your right of withdrawal within this period of 14 days, you have another period of 14 days to return the product or products concerned by the withdrawal.
8.2 Conditions of exercise of the right of withdrawal
In case of exercise of the right of withdrawal, only the price of the product (s) purchased and the shipping costs will be refunded, the return costs are your responsibility.
Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their re-marketing in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. In case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the product, your responsibility can be engaged.
To exercise your right of withdrawal, in accordance with the legal provisions, you will find below in Appendix 2 the standard form of withdrawal to send to the following address: Yages SASU, 5 Charles Nicolle Avenue 76370 Neuville Dieppe - France. You may exercise your right of withdrawal by any means and in particular by post or email expressing your desire to retract without any ambiguity, and mentioning the order concerned by this retraction. Following this, we will send you an approval number validating the exercise of your right of withdrawal. This approval number must accompany a copy of your original invoice, so that the returned package is accepted and supported.
Once the form or the declaration of retraction sent to Yages SASU at the latest within 14 days of receipt of your order, you must return the product (s) concerned to Yages SASU directly to its head office, within a reasonable time and, at the latest, within 7 days from the sending of the form or the declaration of retraction to Yages SASU.
We remind you that the cost of return are your responsibility.
To get an estimate of your return fees from France:
1. Go to Chronopost's website at this address.
2. Click on "PRACTICAL PRICES AT POINTS OF SALE (Post Offices and Chronopost Agencies)"
This return charge estimate does not bind Yages SASU. The price to pay for returning your product may vary depending on the carrier you have chosen to return your product.
8.3 - Return address
It is essential to obtain a registration number of the company Yages SASU before any return shipment, so that the article is taken into account by the company. We invite you to contact customer service in advance to obtain this approval number.
8.4 - Refund
In case of exercise of the right of withdrawal, Yages SASU will refund the sums paid no later than 14 days from the date on which Yages SASU is informed of your decision to retract and using the same means of payment as used for the order (except your express agreement for a refund by another means of payment). The refund can be validated following receipt of the goods in return. This refund date may be deferred until product recovery or until you have provided proof of shipment of the product.
Article 9 - Guarantees
9.1 - Conformity of products
In accordance with the provisions of the legal guarantees of conformity and latent defects (referred to in the box below and whose texts are specified in Appendix 1 of these conditions), we refund or we exchange the products apparently defective or not corresponding at your command. If you request a refund, please contact us.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...). Shipping costs are not borne by the company Audio-HD and the return shipping costs of the products are invoiced at the rate in force with our carrier.
The legal guarantee of conformity applies regardless of the commercial guarantee that may possibly cover your property. It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction the selling price in accordance with Article 1644 of the Civil Code.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 8.
9.2 Commercial warranty and after-sales service on technical products:
To benefit from any commercial guarantees on your product, it is imperative to keep the invoice for the purchase of the product.
Attention: The invoice for the purchase of the product is a guarantee and a certificate of clearance.
No duplicate will be issued. Our products are intended for individuals for family use and benefit of a total guarantee (parts and labor) for the duration mentioned on the original invoice excluding:
- damage caused by an external cause: lightning, shock, excessive pressure, presence of water and / or sand and / or dust, accident, fluctuation of current, computer virus, oxidation, and more generally all foreign bodies to the apparatus as well as resulting from abnormal use or contrary to the manufacturer's instructions (as mentioned in the instructions provided);
Article 10 - Customer Service
For any information or question, our customer service is at your disposal.
For a follow-up of order, for the exercise of the right of retraction or to make play the legal warranties or the commercial guarantees: We are available by email, Phone ... as indicated in the order confirmation email and accessible on your page « My account " ; to do this you just have to login using your e-mail address and your password.
Article 11 - Liability
The proposed products comply with the French legislation in force. The responsibility of Yages SASU can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a title or a product). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want additional information. Do not hesitate to contact us by phone or email. Yages SASU is only responsible for the content of the pages it publishes.
In case of purchases in a professional capacity, Yages SASU will incur no liability for any indirect damages due to the present, loss of exploitation, loss of profit, loss of chance, damages or expenses, which could occur due to the fact purchase of products. We remind you that it is prudent to proceed with the backup of the data contained in the products purchased. Yages SASU can not be responsible for any loss of data, files or damage defined in the previous paragraph. The total or partial impossibility to use the products, in particular due to incompatibility of material, can not give rise to any compensation or reimbursement or questioning of the liability Yages SASU.
Our products have performance compatible with professional uses even if Yages SASU is not intended to sell to professionals through the website. Yages SASU can not therefore be held liable for any loss whatsoever resulting from a professional activity. Similarly Yages SASU can not in any case be liable for damage resulting from misuse of the device by the customer.
Article 12 - Applicable Law - Disputes - Claims Processing
This information is subject to French law. The language of this text is the French language.
For any complaint please contact customer service at the following address customer service - 5 Avenue Charles Nicolle 76370 Neuville les Dieppe - France
In case of dispute, the French courts will be competent.
Article 13 - Personal data
Personal information and personal data about you are necessary for the management of your order and our commercial relations. They can be passed on to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.
In accordance with the Data Protection Act of January 6, 1978, you have a right of access and rectification and opposition to personal data about you. Just write to us by email or by mail to Yages SASU, Customer Service, 5 Avenue Charles Nicolle 76370 Neuville les Dieppe - France, indicating your last name, first name, e-mail address and if possible your customer reference.
Existence of a list of opposition to canvassing telephone: If your phone number is collected during the creation of your account or the placing of your order, we inform you that your phone number will be used only for the good execution of your orders or to contact you to offer you new services.
Article 14 - GPRD Regulation
In accordance with the European GPRD compliance law (effective May 25, 2018), Yages Sasu informs you that the DPO (Responsible for the correct application of this compliance within Yages Sasu) is Yannick Gest (the manager of the company), (CNIL - Désignation DPO-58258).
We inform you that the personal data of our customers are limited to the following:
- Last name First Name
- Delivery and billing addresses
- Birth date
- E-mail adress
- Phone number
- Order information (products ...)
Yages Sasu does not have any bank details or information related to any means of payment. Payments are secured through the Paygreen payment platform, which ensures the security of your payment information by its own means.
By contacting the DPO manager of our company, by simple email, you will have access to the set of information indicated in the list above, in order to become acquainted with them, to modify them or to request the final deletion.
We will thank you for simply justifying your choice in the case of a deletion request for QoS tracking purposes. Whatever the motivation of your removal request, the company Yages Sasu will comply with it and will confirm it in return.
We confirm that the Yages Sasu company does not carry out any type of newsletter or promotional emailing, in order to broadcast any promotions on the products distributed by the commercial sign Audio-HD.
This is not part of the business directions of the company. We assume that a customer will find what they are looking for on their own. We trust the loyalty of our customers.
The DPO can be contacted directly by e-mail on the following address: firstname.lastname@example.org
The personal information of the customers and prospects of the website www.audio-hd.fr are strictly stored in our database and the company Yages Sasu does not make any commercialization of this information, by simple principle of confidentiality.
We remind you that the website www.audio-hd.fr is a commercial platform with an SSL certificate, in order to guarantee you the best navigation and purchase security of your orders.
Article 15 - Marketing Partnership for Sound Professionals
In accordance with the commitments made with certain manufacturers / suppliers, some products are strictly marketed by Yages Sasu for a professional clientele.
These specific products (recognizable in the audio-hd shop as non-addable to the basket) will be sold on the basis of the establishment of a professional commercial estimate or a proforma invoice, which will allow, among other things, to specify the nature of the product itself. 'a professional transaction with the registration of the information of the client company (siret / VAT number ...).
Any request made by a particular audiophile customer will not be processed by our company and we can direct you to a commercial partner of our manufacturers / suppliers so that you can reach your project.
Last updated: May 28, 2019
Article L211-4 Consumer Code (France)
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.
Article L211-5 Consumer Code (France)
To be in conformity with the contract, the property must:
1. Be fit for the customary use of a similar good and, where applicable:
correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model
present the qualities that a buyer may legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labeling
2. Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
Article L211-12 Consumer Code (France)
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L. 211-16 Code of Consumption (France)
When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him during the acquisition or the repair of a movable property, a restoration covered by the guarantee, any period of immobilization d at least seven days is added to the duration of the warranty that remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 Civil Code (France)
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which renders it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price if he had known them.
Article 1648 paragraph 1 Civil Code (France)
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
Annex 2 - Retraction Form
Please complete and return this form only if you wish to retract your order placed on audio-hd.fr (products sold and shipped by Audio-HD / Yages SASU) - except exclusions or limitations to the exercise of the right of withdrawal following the applicable General Terms and Conditions of Sale.
For the attention of Yages SASU - customer service - 5 Avenue Charles Nicolle 76370 Neuville les Dieppe - France.
I hereby notify you of my withdrawal from the contract for the sale of the property below:
Ordered on ........................................................................ ..
Withdrawing on ........................................................................ ..
Order number: ........................................................................ ..
Store of withdrawal ........................................................................ ..
Name of the consumer (s): ........................................................................ ..
Address of the consumer (s): ........................................................................ ..
Signature of the consumer (s) (only in case of notification of this form on
paper): ........................................................................ ..
Date: ........................................................................ ..